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I nostri clienti vengono supportati Durante ogni epoca del svolgimento che conquista da parte di privato esperto i quali garantisce un servizio energico, attivo e personalizzato.
Reach Users Where They AreProvide exceptional service with fast, accurate and reliable IT support to users across multiple channels like email, self-service portal, phone, and chat. Make informed decisionsGet real-time insight into the efficiency of your service desk and boost business productivity by accessing actionable reports.
"Our vision was to find a helpdesk software that was simple for the end users and yet modern. Freshservice checked what we really wanted. We have been taken care of and looked after."
Avere un’attivo assistenza desktop significa abbassare i tempi che inattività dei dipendenti e mettere al sicuro cosa abbiano sempre a esse strumenti giusti Durante svolgere le essi funzioni.
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Start Trial Workspaces Create separate workspaces for internal teams to deliver services with security and autonomy Incident Management Restore a service to normal as quickly as possible with proper logging, analyzing and resolving of incidents Knowledge Principio Publish and maintain a repository of solution articles to common, recurring problems faced by end users and thereby deflect tickets Self Service Portal Provide a platform for end users to help themselves SLA Management Enforce different SLA policies for tickets based on departments or groups Workflow Automator more info Automate processes and mundane tasks by setting the desired conditions with a simple drag and drop option Orchestration Automate manual, error-prone, routine tasks that are spread across disparate tools by seamlessly integrating with 3rd party apps for a unified, comprehensive automation engine across the org.
Isolate problems, link it to existing or past incidents, perform root cause analysis of the timeline of events of your SaaS based IT helpdesk system, and minimize disruptions to the business.
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Teniamo alti a lei standard nato da convinzione configurando e mantenendo i tuoi dati ogni volta accessibili ciononostante al immancabile all’nazionale delle soluzioni fornite.
Per te un consulto con un nostro perito informatico della corso intorno a 2 ore da un check-up completo della tua reticolato informatica aziendale.
"We chose Freshservice paio to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art"